Endeavor is the world’s foremost community of high-growth entrepreneurs. With offices in 30+ countries around the world, our 1,500+ entrepreneurs include over 50 unicorns that rely on Endeavor’s unparalleled network of peers and mentors to solve their toughest challenges.
The Service Excellence team facilitates best practice sharing across local offices, fostering the #OneEndeavor value and looking for synergies and structural improvements to how we service Endeavor Entrepreneurs. This team’s key projects for 2024 will be to deliver the EX Worldwide Staff Retreat, map our current value proposition to create a global benchmarking tool that highlights best practices, and co-create a service plan methodology to support account managers to define, track, and adapt how we service our entrepreneurs. As a Service Excellence Senior Associate, you will play a crucial role in the newly formed Service Excellence team.
Best Practice Sharing: work collaboratively with local offices to identify and share best practices, fostering a culture of continuous improvement and service excellence.
Project Management: lead role in designing a service plan methodology that will support local account managers to define how to service an Endeavor Entrepreneur, track performance, and adapt to new needs, also providing data visibility to other teams. You will also be responsible for working alongside the People team and Local Offices to improve our EX onboarding process.
Who You Are
Endeavor is a values-driven organization. We are looking for someone who embodies...
Entrepreneur First: The Associate will be someone who passionately believes in the power of high-impact entrepreneurs to change the world for the better. Youcare about our mission.
Go Big: The Associate will be someone whose curiosity drives them to dream (and execute!) big. You are a self-starter, who will roll up your sleeves to take our office to the next level
Network of Trust: The Associate will be someone who can naturally build trust with anybody, from CTOs of cutting-edge startups to CEOs of established ventures.
Pay It Forward: The Associate will be someone with a service-oriented attitude, who asks “What can I do?” before asking “What can I get?”
One Endeavor: The Associate will be someone who thrives on working with colleagues in over 30 different countries around the world. You are collaborative and a bridge builder.
Always Agile: The Associate will be someone who understands that it's the planning, not the plans, that matter and therefore isn't deterred by pivots or evolutions.
3+ years of relevant work experience in entrepreneurship, venture capital, or another start-up or an international organization. Previous experience at Endeavor offices is a plus.
Interest in entrepreneurship, business, and international development
Exceptionally strong project management skills
Excellent communication skills, oral and written
High interpersonal and organizational abilities; strong attention to detail
Must be eligible to live and work in the United States, or have worked at an Endeavor Local Office in the last 3 years.
Work closely with 500+ of the smartest, friendliest, ambitious teammates in 30+ countries around the world.
Competitive salary. The base salary range is $75-$90K, with a bonus available. Actual starting base pay will be determined by skills, experience, and other non-discriminatory factors permitted by law.
Generous benefits package including full health & dental coverage.
Opportunities for domestic and international travel.
Unlimited PTO with offices closed on federal holidays and the last week of December each year.